Shipping policy

Shipping Costs

  1. Standard shipping flat rate: $[X], calculated at checkout.
  2. Free standard shipping on orders over $[XX] (expedited service excluded).
  3. Expedited shipping: $[XX], selectable at checkout.
  4. Remote areas may incur extra surcharges shown before payment.

Tracking Information

Once your order is dispatched, you will receive an email with tracking number.

Tracking status may take 24‑48 hours to update on carrier’s website, this is normal and does not mean your package has not shipped.

Customs Duties & Import Taxes

International shipments may incur import duties, VAT or customs fees charged by destination country. These fees are the buyer’s responsibility and are NOT included in product price or shipping cost. Please check your local customs rules before placing orderShopify.

Lost, Stolen or Damaged Packages

  • If tracking shows delivered but you have not received package: please check with neighbors, building management or local post office first. Contact our support within 14 days after estimated delivery date with your order number for investigation and claim support.
  • Damaged goods upon arrival: please send photos within 7 days after receiving goods. We will arrange replacement or partial refund upon verification.
  • If tracking shows no movement for more than 20 days, please reach out for assistance.

Address Changes & Wrong Address

Address modification is only available before shipment. Once shipped, address cannot be changed. Return caused by incorrect address will be at buyer’s cost.

Shipping Restrictions

We do NOT ship to: [countries you exclude].

PO Box addresses are not supported, orders with PO‑BOX will be returned.

Delivery Delays

We are not liable for delays caused by customs inspection, holiday peak season, bad weather or other circumstances beyond our control. No compensation for indirect loss due to delayed delivery.